Frequently Asked Questions
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No, we accept all kinds of flowers. This includes fresh, air-dried and faux flowers.
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You can have a look at it HERE.
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We understand that other items can also hold special meaning to you besides the flowers so as long as the items can be cast, we’ll try our best to include them for you.
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We’re located in Casula NSW 2170.
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We service Australia-wide.
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They can be delivered to us using the following methods:
Studio drop off - Local drop-off is available at our Casula studio or Sadleir location free of charge. The drop-off location will depend on the date to ensure we have someone at the property to accept your flowers.
Sending via express post - normally delivered within 2-3 days
Courier pick up (NSW only) - Courier pick up offers same day pick-up and drop-off for suburbs within NSW and fee is calculated based on the distance. We will confirm the price once the pick up located is informed by you.
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Bouquet preservation requires a long and detailed process to make sure your pieces turn out to look their best.
It takes approximately 8 months for order that include at least one main pieces and 7 months for only add-on pieces.
This time frame may extend if the order includes a larger amount of items/booked last minute/ during high demand period.
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We understand you might love our little pieces as much as we do. However, it takes a really long process for us to preserve your flowers so we have a minimum order of $400 for all preservations.
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Yes, we require a deposit to secure the date for you. This deposit is for us to make sure we prepare the required materials to create the pieces.
For order booked in advance - 50% deposit at time of booking to secure your date and 50% remaining is due 1 week before the flower drop off.
For last minute order (within 2 weeks of the event) - 50% of the balance is payable at time of booking. The remaining 50% is payable one week before flower drop off. We charge 10% late fee on top of the total balance.
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We understand that picking out the best pieces that suit you can take time. In this case, we require $100 non-refundable deposit to secure your date and the balance will be calculated once you’ve made the final choice. The pieces will need to be decided on before flower drop off to ensure we can get started on preserving the flowers for you as soon as they arrive at our studio without any delay.
Please note that the $100 deposit only locks in the date for flower drop off, not the price of our pieces. In cases where our prices have changed at the time the customer has decided on the pieces to go with, the current price of the pieces will be charged.
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We understand that plans can change even for your big day due to many factors. In this case, we’re more than happy to offer you a store credit for future use. We’ll try to best to accommodate and assist you as much as we can.
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We normally dry enough flowers for the pieces per order. The remainder of the flowers will be disposed and will not be provided back to the client.
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We understand that you might wish to make changes to your order after placing a deposit. In this case, we will re-quote the order and confirm the balance that is payable if the final quote is higher than the previous one. In cases where the new quote is lower than the previous quote, you can add additional items to your order to make up for the gap. Otherwise, the remaining balance will be used as store credit within 12 months.
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All flowers react differently when going through the process of preservation such as change in petal colour, change in thickness or slight change in shape. We take the greatest care in preserving your flowers but we cannot guarantee they will remain in the exact same colour and shape when being cast in resin.
We try our best to make the final product as perfect as possible but due to the nature of resin, there will be expected imperfections such as flower petal transparency, colour changing, air bubbles ect. We will do all that we can to minimise these imperfections and correct them before sending out the final products to you.
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Our price list for custom order does not include a postage fee as it is calculated based on the weight of the final product. Once the custom order is complete, we will check the weight and use AusPost Postage Calculator to confirm the shipping fee. The postage fee will need to be paid before your items leave our studio.